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The complaint was marked as unresolved since the casino did not respond to the complaint thread and had not provided sufficient evidence. The issue państwa resolved successfully by our team, and the complaint państwa marked as ‘resolved’ in our program. He reached out jest to support but received no assistance and was frustrated with the situation. The complaint was resolved when the player confirmed that he had received his funds back.
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Unjustified Complaint
However, after attempting to withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according jest to the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name. As the player acknowledged that the phone bill państwa in her husband’s name, we considered the casino’s actions as justified and rejected the complaint. The player from Italy was facing challenges with withdrawing his winnings amounting jest to 232,000 € from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service.
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